Everything owners ask before they start: how Ringer works, whether texting is legal, how long setup takes, and what happens if you cancel.
- How does the text-back work?
- When a call goes unanswered, Ringer fires back a friendly text from your number right away. The caller texts back, you or the AI keeps it going, and you book the job instead of the shop down the road.
- Do I have to approve every text?
- By default, yes. The AI drafts the reply and you send it with one tap, or edit it first. You're always the one in control. Want it hands-off? Flip on auto-send and Ringer handles the replies for you.
- Will an automatic text feel creepy to my customer?
- Not the way Ringer does it. The reply reads like a normal text from your shop, with your business name on it and from your own number, not a robot shortcode. Most people are just relieved someone got back to them fast. And by default, you approve every message before it sends.
- What if the AI says something wrong, or quotes a price?
- It’s built not to. The AI never quotes prices or makes promises, it gathers the details and steers toward booking a visit. And because you approve replies by default, nothing goes out without your okay. You can edit any draft before it sends, or switch on auto-send only once you trust it.
- Does it work with my existing number, and with software like Housecall Pro?
- Yes. You keep your current business line and forward missed calls to your Ringer number, so customers still call the number they know. Ringer runs alongside the tools you already use rather than replacing them. (Catch Pro adds field-service integrations.)
- Is texting my customers actually legal?
- Yes, when it’s done right, and that’s built in. Ringer only texts people who contacted you first (their own call or text is the consent), every first message identifies your business and includes STOP and HELP instructions, and we handle the carrier registration (A2P 10DLC) for you. See our SMS Terms and Opt-In pages for the details.
- How long does setup take?
- You can set up your account in minutes. One honest heads-up: U.S. carriers require business texting numbers to be registered (A2P 10DLC), which can take several days to about two weeks to approve before texts start sending. We handle the paperwork and tell you the moment you’re live, and your 14 free days don’t start until then, so the trial never burns down while you’re waiting on the carriers.
- Which businesses is Ringer built for?
- HVAC and plumbing shops. The AI, templates, and defaults are built for how your customers actually call: emergency leaks, no-heat mornings, the after-hours scramble. It all works right out of the box.
- Is there a contract or setup fee?
- No. Your 14-day free trial starts when your number is live and texting, not at signup, so the clock never runs down while you wait on carrier approval. No credit card required, no setup fee. Cancel anytime.
- What happens to my number and conversations if I cancel?
- You can cancel anytime, there’s no contract. Your own business line is always yours and stays untouched, you just stop forwarding missed calls to Ringer, and the dedicated Ringer number stops sending. If you ever want to take that number with you, just ask and we’ll help you port it out, and we’ll send you a copy of your conversation history on request.
Set it up in minutes and stop losing leads to a phone you can’t always pick up. Your 14 free days start when your number is live and texting, not at signup.
14 free days once you’re live · No credit card required