SMS Opt-In & Consent Flow

Ringer is a missed-call text-back and customer-messaging service operated by CG3 Design Studio LLC for local home-service businesses (HVAC and plumbing). This page documents exactly how a consumer consents to receive text messages, so the consent experience can be reviewed publicly.

The same consent model applies to every number in the Ringer program: a consumer’s own inbound call or text is the opt-in. Businesses that use Ringer publish their own numbers; the number below, (727) 351-8321, is Ringer’s own program line.

How consent is collected

Consent is collected through the consumer’s own inbound contact. The consumer calls or texts Ringer’s published phone number, (727) 351-8321. That inbound contact is the opt-in. No phone number is ever messaged that has not first contacted Ringer, and phone numbers are never purchased, rented, or sourced from third-party lists.

Step by step

1. A consumer calls or texts Ringer’s published phone number, (727) 351-8321, to request service or information. This consumer-initiated contact is the point of consent.
2. If the call is not answered, Ringer replies by SMS about that same request. The first message identifies Ringer by name and includes opt-out and help instructions and rate disclosures (sample below).
3. The consumer continues the one-to-one conversation with Ringer to ask questions and schedule service.
4. After a completed job, an existing customer may receive one review-request message.
5. The consumer can opt out at any time by replying STOP; one confirmation is sent and messaging stops. Reply START to opt back in.

Sample of the disclosure shown in the first text

“Hi, this is Ringer, sorry we missed your call! Reply here and we’ll help you out. Reply STOP to opt out, HELP for help. Msg & data rates may apply.”

Every first outbound text identifies Ringer by name and includes “Reply STOP to opt out, HELP for help. Msg & data rates may apply.”

Message frequency

Message frequency varies.

Costs

Message and data rates may apply.

No marketing, no third-party data

All messages are one-to-one and relationship/transactional: replies about a service request the consumer initiated, plus one post-job review request. No promotional, bulk, or third-party marketing is sent. We do not sell or share phone numbers or SMS opt-in/consent data with third parties or affiliates for marketing.

Help

Reply HELP, or contact hello@goringer.com.

Full program details

See the SMS Terms & Messaging Program, our Terms & Conditions, and our Privacy Policy (which states mobile numbers and SMS opt-in/consent data are not shared with third parties).